Mad at Mac

Have you ever been in one of those situations where you can't figure out if you're getting good service or not?

The "logic board" on my iBook went bad...

again...

for the fourth time.

While the second customer service representative was quite friendly, I did find myself waiting for nearly an hour to get to the bottom of my problem.

I've got diagnosing a bad logic board down. First, the computer begins to run slow for a week or two. Then, one day, while I'm typing, the screen will appear to shake, then the computer will lock up. If I'm lucky, I can get a few files off of it before it quits working all together. However, I spent nearly an hour going through diagnostic tests on the phone with a Mac rep to make sure the logic board was really the problem.

Today my iBook arrived back. However, the Airport no longer works. Again, I'm on the phone for over an hour just to find out there is a problem with the Airport. However, the Rep wanted to tell me that the Airport problem (though I have never had a problem with it) had nothing to do with my logic board problem.

My Apple Care program has expired, so I am pleased that they are willing to fix the problem. But are they really fixing it? About 5-6 months from now, my laptop will lock up again, and I'll be out of a computer for a week or two. It doesn't seem the problem is fixed, it's just dealt with for a while.

I bought a Mac because I'd never heard someone complain about the customer service or the computer itself. Now, however, I'm starting to think, "I shoulda' bought a Dell."